Error shown
When attempting to use a Zap that has a private integration in a Team and Enterprise Zapier account, the private integration step could show an error that says:Cannot retrieve App******CLIAPI@*** app
This occurs in Team and Enterprise Zapier accounts, and it happens when the private integration has not been explicitly shared with the Zap owner.
This can happen if the Zap changes ownership, or if the Zap owner was removed from using the private integration, after it has been previously shared with them.
Solution
To resolve this, an integration admin would need to share the private integration with the owner of the Zap so that they have access to use the private integration on their Zaps.Need help? Tell us about your problem and we’ll connect you with the right resource or contact support.