Manage integration maintenance preferences
To ensure mutual customers continue to have a great experience, Zapier has built a small, dedicated internal engineering team focused on resolving open bugs and feature requests across partner integrations. Where possible, Zapier engineers will actively help to address issues in your integration, without you needing to be the one driving every fix. This is maintenance support, not a transfer of ownership. Your Zapier integration is still yours. You own it, you’re responsible for it, and that doesn’t change. Zapier is acting as a maintenance partner, stepping in to help fix things when they need fixing, so your customers and ours don’t feel the impact of unresolved issues sitting in a queue.Note: The Integration Maintenance Program applies only to public Zapier integrations. Private or invite-only integrations are not included in this initiative.
You’re opted in by default, but you can opt out
To keep things moving quickly and reduce friction, all integration partners are defaulted into this program. You don’t need to do anything to benefit from it. If you’d prefer to continue maintaining your integration on your own, that’s completely fine. You can update your preference by following the steps below.Note: Only the designated Technical Contact for your integration can update the maintenance preference. To learn how to assign a Technical Contact, see How to assign contacts.
Update your maintenance preference
To opt in or out of the program, follow these steps:- Log into the Developer Platform
- Choose your integration
- In the Build section on the left sidebar, expand the menu
- Select Advanced
- Click the Settings tab
- Scroll to the bottom of the page to find the Integration Maintenance section
- Select whether you want to opt in or opt out of Zapier maintaining your integration
- Click Save
Situations where Zapier may need to get involved, regardless of opt-out
Even if you’ve opted out, there are limited circumstances in which Zapier may need to take action on your integration without waiting for your input. These are situations where inaction would directly harm customers or the Zapier platform, for example:- A bug in your integration is causing or contributing to a Zapier incident
- A severe issue is significantly impacting Zapier customers, security, or reliability
Staying informed of changes
Any changes made to your integration will be communicated to you through the usual channels, just as they have been. To ensure you’re receiving these notifications, please confirm that your technical contacts are up to date. If they’re not current, updates may not be reaching the right people on your team. To update your technical and marketing contacts, follow the steps in the Manage Team guide in the Developer Platform.If you have any questions about this program or how it applies to your integration, don’t hesitate to reach out. We’re here to help, and we want this to work well for both sides. Need help? Tell us about your problem and we’ll connect you with the right resource or contact support.